Rathh ("we", "our", "us") operates a mobility platform providing premium chauffeured driven services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Rathh, you agree to the collection and use of information in accordance with this policy. We do not sell your personal data.
Information We Collect
We collect the following types of information to provide and improve our services.
- Full name
- Phone number
- Email address
- Real-time location
- Pickup location
- Drop-off location
- Date, time, distance & route
- Fare details
- Booking history
- Payment method details
- Processed via Razorpay
- No full card data stored
- Device type and model
- Operating system
- IP address & app logs
- Support conversations
- Feedback & ratings
- Reviews
How We Use Your Information
We use your information to deliver a seamless and safe ride experience.
- Provide, operate, and maintain Rathh services
- Process bookings, allocate drivers, and complete rides
- Enable real-time ride tracking and navigation
- Process payments and generate invoices
- Communicate ride updates, confirmations, and support responses
- Enhance safety, prevent fraud, and ensure platform integrity
- Improve product features, performance, and user experience
- Send offers and updates (only with your consent)
- Comply with legal and regulatory obligations
How We Share Your Information
We do not sell your personal data. Sharing is strictly limited to what is necessary to operate our services.
Limited information such as name, pickup/drop location, and contact number — shared only for ride completion.
- Payment processors (e.g., Razorpay)
- Analytics and infrastructure providers (e.g., Google Analytics, Firebase)
When required by law, regulation, or legal process.
In case of merger, acquisition, restructuring, or sale of assets.
Location Data Usage
Rathh collects location data to enable accurate pickup and drop-off services, provide real-time ride tracking, and improve route optimisation and service efficiency.
Location data is collected only when the app is in use, unless explicitly permitted by you. You can control location permissions through your device settings. Disabling location access may impact core app functionality.
Data Retention
We retain your information only as long as necessary for providing services, meeting legal, tax, and accounting requirements, and resolving disputes.
Trip and transaction data may be retained for up to 7 years in compliance with applicable laws.
Data Security
We implement industry-standard security measures to protect your data.
- Encryption of sensitive data in transit and at rest
- Secure servers and infrastructure
- Restricted access controls and authentication
Cookies & Tracking Technologies
We use cookies and similar technologies to improve app performance, analyse usage patterns, and personalise user experience. You can manage cookie preferences through your browser or device settings.
Your Rights
As a Rathh user, you have the following rights regarding your personal data.
To exercise your rights, contact us at info@rathh.in
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or website. Your continued use of Rathh after updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please reach out.
Rathh Mobility
India · Premium Chauffeured Services